Privacy Policy

LocalTuneUp ("us", "we", or "our") operates the https://www.localtuneup.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

• Email address
• First name and last name
• Phone number
• Business address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

1.2 Call Recording Data (Crucial)

IMPORTANT: As part of our Pay-Per-Lead service, we utilize telecommunications tracking technology. When you or a customer calls a phone number provided by LocalTuneUp, the call may be recorded for billing verification, quality assurance, and spam dispute resolution. By using these phone numbers, you consent to such recordings.

2. How We Use Your Data

LocalTuneUp uses the collected data for various purposes:

• To provide and maintain the Service (e.g., verifying your leads).
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service (e.g., your Dashboard).
• To provide customer care and support.
• To monitor the usage of the Service and detect technical issues.

3. Disclosure of Data (Third Parties)

We do not sell your personal data to third parties. However, we may share information with trusted third-party service providers to facilitate our operations:

• Payment Processors: We use Stripe/PayPal for secure payments. We do not store your credit card details on our servers.
• Call Tracking Providers: We use third-party telecom providers (e.g., CallRail, Twilio) to route and record calls.
• Analytics: We may use Google Analytics to monitor Service usage.

4. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Rights (California & GDPR)

If you are a resident of California or the European Economic Area (EEA), you have certain data protection rights. LocalTuneUp aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top.